Calm Sleep - Karina Luz Moore
Terms and Conditions
Please read these terms and conditions prior to our consultation or attending a course, and indicate that you have read and accepted them on the sleep diary or the payment page which has been sent to you.
Thank you for considering working with Karina Luz Moore. Support from Karina is not a substitute for medical, nutritional, lactation, psychological, therapeutic care, and it is also not a substitute for counseling, diagnosis, treatment or any other type of medical care. Please consult your doctor or other suitably qualified professional if you have any concerns regarding you or your child’s health or wellbeing.
Coaching and courses with Karina are educational, informative and supportive. Karina does not guarantee a particular outcome or result, or within a particular time frame. Karina does not endorse or recommend night weaning for babies and children under 18 months, unless there are specific circumstances which make this necessary. She also never uses cry-it-out, or modified versions of it, sometimes referred to under the synonyms; ‘controlled comforting’, ‘spaced soothing’, ‘rapid return’, ‘delayed comforting’, ‘scheduled comforting’, ‘modified extinction’, ‘graduated extinction’, ‘crying down’.
Karina will endeavor to provide you with current, evidence-based, compassionate, developmentally and age appropriate, respectful information that fits with your parenting style and does not compromise attachment or responsive parenting. Karina will not ask you to do anything you do not feel comfortable with, and there will never be a requirement for you to stop breastfeeding or bed-sharing (when applicable) as long as this is in the best interests of you and your child.
Equality and non-discriminatory practice
Karina promotes an inclusive, non-judgmental service, and will not knowingly discriminate against anyone on the basis of their race, sexual orientation, parenting style, disability, cultural beliefs, marital status or religion. If there is anything you would like Karina to be aware of, please make this clear at the beginning of the consultation or course.
Scope of practice
By choosing to work with Karina, you understand that she will not tell you what to do, but will work with you to find a solution that is sustainable for your family. Karina will make suggestions and provide education and information based on her training and experience. You are responsible for whether you choose to implement any suggestions offered.
In particular, by choosing to work with Karina, you agree that:
- You will work within safe sleep guidelines
- You will disclose any relevant medical problem that may have a bearing on sleep
- You understand that Karina is concerned for the welfare of your child, she has a duty to report this to the relevant health and/or safeguarding service in your local area. This will always be with your knowledge except in cases where the immediate safety of the child takes priority
- You understand that you will be providing certain personal details which I am required to keep. All information is stored on a password protected external drive and will never be shared with any other third party.
- Your sleep support is bespoke to you, and should not be shared with other third parties, as the information may not be relevant.
It is your parental right to cancel at any time if you do not feel that sleep coaching is right for you or your child. For cancellations made more than 48 hours before, or for re-scheduled appointments due to illness etc there is no charge. For cancellations less than 48 hours prior to the appointment, a 50% refund will be issued.
If Karina has to cancel, she will offer an alternative appointment which will be mutually convenient to both parties.
If, after reading your sleep diary, Karina genuinely feels that a different approach with an alternate practitioner would be more in your interests, then she will issue a full refund, regardless of how soon the appointment is.
Face to face and live online courses
Full refund will be given for cancellations made more than 5 days before the start of the course. For cancellations less than 5 days prior to the start of course, no refund will be issued.
Self paced online course
No refund will be issued once registration to online course platform has been made.
If Karina has to cancel, she will offer an alternative course date which will be mutually convenient to all parties.
Follow up and availability
Karina will provide support as set out in the package you have purchased. Courses do not include follow up. If applicable, Karina will send a written summary of the consultation, with the suggestions discussed in the meeting, within 3 working days of the appointment.
Karina generally does not work on weekends or public holidays, and therefore any contact on these days will be answered on the next working day.
Karina provides extensive support following an initial consultation. Depending on which package you have chosen, this support may be a scheduled phone call or video call at a mutually agreeable time, whatsapp messages or emails. Emails can be initiated by you, and Karina will let you know when your follow up package is drawing to a conclusion. You can purchase additional follow up if required. If you do not answer calls, messages or emails, or initiate contact, then it will be assumed that you no longer need or want sleep support.
Comments, compliments and complaints
Karina strives to provide a high-quality service that meets your needs. If you have enjoyed working with Karina and feel that you and your family have benefited from her expertise, please consider sending in a review, or you can leave one on the Calm Sleep facebook page @karinasleepcoach or by email on hello@calm-sleep,com . In the unlikely event that you are not satisfied with the service Karina has provided, within the terms and conditions stated here, then in the first instance, please contact Karina personally, who will try to resolve the dissatisfaction. Karina is fully insured through Holistic Insurance.